The Prince of Wales and The Duchess
of Cornwall

The Duke and Duchess of Cambridge

Prince Harry

Open

Privacy and Cookies

Our policy is to respect and protect the privacy of anyone who visits www.princeofwales.gov.uk (the site). Clarence House uses all reasonable endeavours to comply with the Data Protection Act 1998 (DPA).

This policy, together with our Terms and Conditions of Use, and any other documents referred to in them, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Who is the Data Controller?

Information we collect from you

IP Addresses

Cookies

Use made of the information

Security

Children

Links

Changes to our Privacy Policy

Contact Us

Who is the Data Controller?

For the purposes of the DPA, the data controller is the Principal Private Secretary for the Household of TRH The Prince of Wales and The Duchess of Cornwall. Correspondence may be addressed to Clarence House, London, SW1A 1BA, marked for the attention of the Correspondence Department.

Information we collect from you

  • Information that you provide by filling in forms on the site. This includes information provided at the time of subscribing for any services provided by us through the site (including updates). we may also ask you for information when you enter a competition or promotion sponsored by third parties (including companies) connected with The Prince of Wales and when you report a problem with the site.
  • If you contact us (by post, email or any other method), we may keep a record of that correspondence.
  • We (or our agents) may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP Addresses

During your use of the site we may collect information about your computer, including where available your IP address, operating system and browser types, for system administration and to report aggregate information to third parties (including organisations connected with The Prince of Wales). This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies

The Prince of Wales website uses cookies to improve your browsing experience, and help us improve the website for all. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies on this website:

Strictly necessary cookies: These are cookies that are required for the operation of the website, for example to track information about which server is providing you with content.

Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to the website, and see how visitors move around the website when they are using it. This helps us to improve the way our website works.

Functionality cookies:  These cookies allow the website to remember choices you make, and to provide you with an enhanced, more personal experience: for example by remembering your preferences about how the website looks, and detecting whether your brower is Javascript compatible.

You can find more information about the individual cookies we use, including how long they will be stored on your browser or hard drive, in the table below.

You may also refuse to accept any of the cookies below by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For a guide to disabling cookies, see www.allaboutcookies.org.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the website.

More information about the individual cookies in use on the website:

Cookie Name

Purpose

Category

Duration

__utma

Google Analytics uses this cookie to keep track the number of time a visitor has been to the site, when they first visited and when they last visited.

Performance

2 Years

__utmb

Google Analytics uses these two cookies to establish a user session. __utmb records the timestamp of a visitor’s entry on the site, whilst __utmc records the timestamp when the visitor leaves the site. If either of these two cookies is absent, further activity by the user initiates the start of a new session.

Performance

30 Minutes

__utmc

__utmz

Google Analytics uses this cookie to keep track of where the visitor comes from. This could be from a search engine, a link clicked on from a particular site, link from an email etc. It also records the visitor’s geolocation.

Performance

6 Months

__atuvc

This cookie is created by the ‘AddThis’ script which provide the Google+/Twitter/Facebook integration. This cookie is used to ensure visitors see updated counts of posts if they share a page and return to it before AddThis update their count cache. No data from this cookie is sent back to AddThis.

Functionality

2 Years

Drupal.tableDrag.showWeight

Placed by the content management software (Drupal) to remember display preferences

Functionality

1 Year

Drupal.visitor.admin_compact_mode

Placed by the content management software (Drupal) to define the size of the administrative toolbar

Functionality

1 Year

has_js

This cookie set to detect if the users browser is JavaScript compatible.

Functionality

Deleted when the browser is closed

notifyCookie

This cookie is set once the user has viewed the cookie notification message. This is used to stop this notification displaying every time a user re-visits the site.

Functionality

1 Year

SESS*random characters*

This is a session cookie created by the content management software (Drupal) which is set when a user browses anonymously on the site, this is used to check if  the user is logged in at any point.


Functionality




23 Days



 

__cfduid

Cookie used by CloudFlare to speed up page load times. It does not contain any user identification information.

Functionality

4 Days

_drt_


This DoubleClick cookie contains 3rd-party audience data such as age, gender, and interests. It does not contain any personally identifiable information.

Performance

 

4 Days

id

This DoubleClick cookie contains 3rd-party audience data such as age, gender, and interests. It does not contain any personally identifiable information.

Performance

1 Day

 

  Use made of the information

We use information held about you in the following ways:

  • to enable us to tailor the site to your particular interests;
  • to ensure that the content from the site is presented in the most effective manner for you and for your computer;
  • to provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service.

We may also monitor user traffic on an aggregate basis in order to help us develop and improve the site for the benefit of all users. This data does not contain personal information. Please note in particular that statistical records are maintained of pages visited by users whether or not they have subscribed for any of our services.

All personal data will be held in a secure manner and will not be used for marketing purposes or used for any purpose not stated in this Privacy Policy or the Terms and Conditions of Use without your permission. We will however send personally identifiable information about you to other organisations, companies or people when:

  • we have your consent to share the information;
  • we respond to court orders or other legal processes;
  • we are required by law to provide information to others or we (in good faith) believe that we are required to do so by any order of the Courts or other competent body or agency;
  • we are required to do so for the protection or defence of rights or property or to protect the personal safety of Clarence House employees or the public at large; and
  • a service you have requested is supplied by a partner organisation on our behalf.

We will not otherwise sell or pass your personal data on to any third parties without first obtaining your consent.

Security

You are advised that the Internet is not a secure medium. We will take reasonable steps to ensure that data transmitted electronically to the site or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the DPA. However, you accept the risk that data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosures of your information.

Children

We may ask children to submit material to us for posting up on the site.

Our policy is not to collect or publish any personal information relating to any child under 13 unless the child's parent or guardian has first written to us with that parent's or guardian's consent. We collect and publish only limited personal information from children (like their first name, age and general location). We may collect a child's email address in order to receive material from the child by email, but we promptly delete the email address from our system.

We urge parents to regularly monitor and supervise their children’s on-line activities.

Links

The site has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with these policies before you use or submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact Us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: The Correspondence Department, Clarence House, London, SW1A 1BA.

For more information on the Data Protection Act, visit www.ico.gov.uk or call (UK) 01625 545745.

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