Our policy is to respect and protect the privacy of anyone who visits www.princeofwales.gov.uk (the site). Clarence House uses all reasonable endeavours to comply with the Data Protection Act 1998 (DPA).

This policy, together with our Terms and Conditions of Use, and any other documents referred to in them, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Who is the Data Controller?

For the purposes of the DPA, the data controller is the Principal Private Secretary for the Household of TRH The Prince of Wales and The Duchess of Cornwall. Correspondence may be addressed to Clarence House, London, SW1A 1BA, marked for the attention of the Correspondence Department.

Information we collect from you

  • Information that you provide by filling in forms on the site. This includes information provided at the time of subscribing for any services provided by us through the site (including updates). we may also ask you for information when you enter a competition or promotion sponsored by third parties (including companies) connected with The Prince of Wales and when you report a problem with the site.
  • If you contact us (by post, email or any other method), we may keep a record of that correspondence.
  • We (or our agents) may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP Addresses

During your use of the site we may collect information about your computer, including where available your IP address, operating system and browser types, for system administration and to report aggregate information to third parties (including organisations connected with The Prince of Wales). This is statistical data about our users' browsing actions and patterns and does not identify any individual.

The Prince of Wales website uses cookies to improve your browsing experience, and help us improve the website for all. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies on this website:

Strictly necessary cookies: These are cookies that are required for the operation of the website, for example to track information about which server is providing you with content.

Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to the website, and see how visitors move around the website when they are using it. This helps us to improve the way our website works.

Functionality cookies:  These cookies allow the website to remember choices you make, and to provide you with an enhanced, more personal experience: for example by remembering your preferences about how the website looks, and detecting whether your brower is Javascript compatible.

You can find more information about the individual cookies we use, including how long they will be stored on your browser or hard drive, in the table below.

You may also refuse to accept any of the cookies below by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For a guide to disabling cookies, see www.allaboutcookies.org.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the website.

More information about the individual cookies in use on the website:

Cookie Name

Purpose

cookie-agreed

This cookie remembers the user’s agreement to accept website cookies.

_ga

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

 _gat

_gali

Drupal.(name)

These cookies are used by the content management system to remember settings for various system features.

Use made of the information

We use information held about you in the following ways:

  • to enable us to tailor the site to your particular interests;
  • to ensure that the content from the site is presented in the most effective manner for you and for your computer;
  • to provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service.

We may also monitor user traffic on an aggregate basis in order to help us develop and improve the site for the benefit of all users. This data does not contain personal information. Please note in particular that statistical records are maintained of pages visited by users whether or not they have subscribed for any of our services.

All personal data will be held in a secure manner and will not be used for marketing purposes or used for any purpose not stated in this Privacy Policy or the Terms and Conditions of Use without your permission. We will however send personally identifiable information about you to other organisations, companies or people when:

  • we have your consent to share the information;
  • we respond to court orders or other legal processes;
  • we are required by law to provide information to others or we (in good faith) believe that we are required to do so by any order of the Courts or other competent body or agency;
  • we are required to do so for the protection or defence of rights or property or to protect the personal safety of Clarence House employees or the public at large; and
  • a service you have requested is supplied by a partner organisation on our behalf.

We will not otherwise sell or pass your personal data on to any third parties without first obtaining your consent.

Security

You are advised that the Internet is not a secure medium. We will take reasonable steps to ensure that data transmitted electronically to the site or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the DPA. However, you accept the risk that data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosures of your information.

Children

We may ask children to submit material to us for posting up on the site.

Our policy is not to collect or publish any personal information relating to any child under 13 unless the child's parent or guardian has first written to us with that parent's or guardian's consent. We collect and publish only limited personal information from children (like their first name, age and general location). We may collect a child's email address in order to receive material from the child by email, but we promptly delete the email address from our system.

We urge parents to regularly monitor and supervise their children’s on-line activities.

Links

The site has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with these policies before you use or submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact Us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: The Correspondence Department, Clarence House, London, SW1A 1BA.

For more information on the Data Protection Act, visit www.ico.gov.uk or call (UK) 01625 545745.